Privacy

VAZON BAY APARTMENTS LTD
PRIVACY PROTECTION POLICY
GUEST INFORMATION

At Vazon Bay Apartments we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy 'Vazon Bay Apartments' means Vazon Bay Apartments and its affiliated companies, as they may exist from time to time, which include a subsidiary which carry on business that uses the following names: Rocquaine Bay Apartments. The words 'we' and Vazon Bay Apartments' do not include third party hotel owners or third parties involved in the delivery of services, however we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by Vazon Bay Apartments Ltd. in the course of transacting business with an individual.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

1.By making a reservation.

2.By providing it to us in communications regarding service delivery such as comment cards.

3.By providing the information to us by participating in a marketing initiative.

4.By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation it is necessary to have information in order to identify you, contact you, comply with local regulations and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.

Vazon Bay Apartments may use the information you provide to send you offers and information about Vazon Bay Apartments.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to info@vazonbayapartments.com, using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them and communicating with staff in respect of improving our service to you.

WHY WE COLLECT PERSONAL INFORMATION

1.To establish and maintain a responsible commercial relationship with you and to provide ongoing service.

2.To understand your needs and preferences.We maintain a record of bookings you have made with us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.

3.To develop, enhance, market or provide products and services.For example, we look at our guests' use of our services so that we can better understand how to improve our services.

4.To manage and develop our business and operations.For example we analyze guest patterns of usage of our apartments to help us manage them efficiently and plan for future growth.

5.To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:

1.We may disclose a guest's personal information to a person who, in the reasonable judgment of Vazon Bay Apartments, is seeking the information as an agent of the guest - for example, a travel agent who is booking a reservation on behalf of the guest.

2.Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction. For example, some guests have flowers or food hampers delivered during their stay.

3.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Vazon Bay Apartments it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest's personal information by Vazon Bay Apartments to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

PRINCIPLES

1.Vazon Bay Apartments Ltd. will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.

2. Vazon Bay Apartments Ltd. will protect your personal information with appropriate security safeguards.

3. Vazon Bay Apartments Ltd. will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.

4. Vazon Bay Apartments Ltd. will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.

5. Vazon Bay Apartments Ltd. will honour your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us info@vazonbayapartments.com. using 'Unsubscribe' as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact our Helen at info@vazonbayapartments.com if you prefer by writing us at:

Vazon Bay Apartments,
Rue des Goddards,
Castel,
Guernsey,
GY5 7BG


Updated 19th May 2018. Documents/Procedure Book/Website Privacy Policy